1. About this policy
This policy explains how Aira Ventures Pty Ltd ("Aira", "we", "us") collects, uses, stores and shares personal information when you visit airaventures.com.au, contact us, or submit an enquiry or expression of interest through our website, Facebook, Instagram or other advertising forms. We handle personal information in line with the Australian Privacy Principles.
2. What we collect
We only collect what we need to respond to you and to process a package you ask about. This may include your name, email address, phone number (optional), the state you live in, the package you are interested in, whether you are buying as an investor or a first home buyer, your finance status and timeframe, your package selections (facade, colours and upgrades), and anything else you choose to tell us. If you complete an expression of interest, we also collect the purchaser details needed for the land and building contracts. When you use our website, basic technical information (such as browser type and pages visited) may be collected through hosting, analytics and advertising tools.
3. How we collect it
We collect information directly from you when you submit a form on our website, submit a lead form on Facebook or Instagram, email us, or speak with us. If you reach us through a Meta (Facebook or Instagram) form, Meta passes the details you submit to us.
4. How we use it
- To send you the package information and expression of interest you asked for
- To confirm availability and pricing with the developer and builder for the package you selected
- To arrange for your land contract and building contract to be issued to you
- To follow up about your enquiry by email, or by phone if you gave us a number
- To improve our website, advertising and service
We only send you marketing if you asked for it or it relates to your enquiry. You can opt out at any time by replying "unsubscribe" or emailing info@airaventures.com.au.
5. Who we share it with
We do not sell your personal information. We share it only as needed to progress your enquiry: with the land developer and the builder for the package you are interested in, and with service providers who help us run our business, such as email, website hosting and customer management tools. Some of these providers may store data outside Australia. We may also disclose information where required or authorised by law.
6. How we protect it
We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access, and we keep it only as long as we need it for the purposes above or as required by law.
7. Access, correction and complaints
You can ask to access or correct the personal information we hold about you, or ask us to delete it, by emailing info@airaventures.com.au. If you have a privacy concern, contact us first and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
8. Cookies, analytics and advertising
Our website uses a small first-party cookie and browser storage to understand how the site is used: which pages are viewed, how long they are viewed for, which buttons are clicked, the general area (state or region) a visit comes from, the type of device, and how the visitor found us (for example a Facebook ad or a search engine). If you send us an enquiry, this activity may be linked to your enquiry so we can understand what you have already looked at. This information is stored securely with our service providers and is not sold.
We also use the Meta Pixel, a tool provided by Meta Platforms (Facebook and Instagram). It records page views and actions such as viewing a package or sending an enquiry, so we can measure and improve our advertising and show relevant ads. Meta may combine this with information it already holds about you under its own privacy policy (facebook.com/privacy/policy). You can control ad preferences in your Facebook or Instagram settings, and you can block or delete cookies in your browser at any time; the website will still work.
9. Changes
We may update this policy from time to time. The current version is always on this page.